Shipping policy
Shipping Policy
At Athenix Nutrition, we aim to process and dispatch your order as quickly as possible.
UK Delivery
Orders are dispatched using trusted UK delivery partners. Available delivery options and applicable charges will be displayed at checkout.
Estimated delivery times are provided as a guide and may vary during busy periods, public holidays or due to circumstances outside our control.
Order Processing
Orders are processed and prepared for dispatch as quickly as possible. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Orders placed on weekends or public holidays may be processed on the next available dispatch day.
Delivery Address
Please ensure your delivery address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible at support@athenixnutrition.com. We cannot guarantee that an address can be changed once an order has entered fulfilment.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please check your tracking information first.
If you require further assistance, contact us at support@athenixnutrition.com with your order number and we will investigate the shipment with the relevant carrier.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the parcel and affected products so we can assist you.
International Delivery
International shipping availability, delivery times, charges and any applicable restrictions will be displayed at checkout.
Customers are responsible for any customs duties, import taxes or local charges that may apply to international orders, unless otherwise stated at checkout.
Contact Us
For any questions regarding shipping or delivery, please contact: